At G&W, we know you count on responsive service and knowledgeable support to keep your operations moving. As fleets grow and service needs become more complex, having quick access to accurate information becomes just as important as the service itself.
That’s why we’re proud to offer the G&W Customer Portal Powered by Tinnacity, a new self-service system designed to make it easier for you to manage service and equipment online. It’s built to give you, your support team and your G&W technician the same critical fleet information all in one place and accessible whenever you need it.
An Easier Way to Submit Service and Quote Requests
The customer portal enhances your experience with G&W by streamlining service and quote requests. While submitting requests by phone or through our website is already an efficient process, this customer service portal for forklifts makes it even more convenient by sending those requests directly into the same system our technicians use. That creates immediate visibility across the service team and helps reduce follow-up emails or calls, keeping everyone aligned from the start.
Real-Time Visibility into Service Status and History
With the G&W Customer Portal Powered by Tinnacity, you can quickly see what’s happening with your equipment.
Through the forklift service portal, you can:
- View open work orders with real-time updates
- See which equipment is currently down
- Access complete service history in one place
Instead of searching through past emails or paperwork, you have clear visibility whenever you need it. What’s more, you can avoid drawn out, costly repairs that impact your fleet’s efficiency and your bottom line.
All Equipment Information in One Place
We know managing fleet information across multiple locations or departments can be challenging. With the forklift service portal, everything is brought together in a centralized view.
You can manage equipment details, review service records and monitor equipment status from a single dashboard. This makes it easier to stay organized, run reports and make informed decisions about maintenance and long-term fleet planning.
Simple Digital Approval of Work Orders
Our customer portal also simplifies approvals. You can digitally approve service estimates and completed work orders directly within the G&W customer portal.
There’s no need to print, scan or email documents back and forth. Approvals happen faster and records stay organized within the forklift service portal, helping service move forward smoothly.
Getting Started With the G&W Customer Portal
We’re excited for you to see how our portal gives you faster, more convenient access to the forklift service information you rely on every day. It also provides better visibility into fleet health and service activity.
The portal is intuitive and fully integrated into the G&W experience, so no formal training is required. And if questions come up, our team is always here to help, with no need to contact a third party.
To access the portal, use the QR code below or reach out to a G&W technician, rep or service coordinator. One portal. Shared visibility. Complete fleet insight for you, your support team and your G&W technician anytime.
